Starting at the Shopping Home Page, browse the site to choose the products you wish to purchase. You can always return to the Shopping Home Page by clicking the Shop button at the top of your screen. You can browse the rest of the products in three different ways

1. Browse through the different voucher or product category choices by clicking on the category name on the left hand side of the screen.
2. Use the search facilities to try and find what you are looking for, by keyword.
3. Once you have selected a category or sub-category you will also then be able to browse by points range.

Once you have entered a category, you will see a range of goods with thumbnail pictures. To find out more about an item, you can click on the image. To select an item to purchase, click on the “Add to Basket” button. You can see what you have in your basket at anytime by the basket summary in the top right hand side of the screen, or by clicking on the View Basket link on the top navigation bar.

You can add as many items as you like to your basket. You will always have the choice to remove all or any of the items before you finally buy.

Once you have finished browsing and you have an item or several in your basket, then you can click on the View Basket button on the top navigation bar or the checkout button at the bottom of the Basket Summary. You will then see a list of items that you have selected and added to your basket. You can remove items from your basket by ticking the box next to the product and then click on the “Remove Selected” button. You can also increase/decrease the quantity of a product in your basket by over typing the quantity shown and then click on the “Recalculate Basket” button.

Once you are happy with the content of your basket you will need to click on the “Checkout” button. You will now be shown a summary of the items in your order, including the estimated number of working days for dispatch against each item, if you are happy this is correct click on “Submit Order” but if you need to make any amends you can click “back to Shopping basket”. Before clicking on Submit Order you should check that the delivery address shown in the left hand side of the screen is correct, including the telephone number and email address. The address that is populated is taken from your profile screen so if you require this to be sent to a different address, just click on the Add address button and complete all of the required fields. If you require the goods that you have selected to be delivered to a work address, please ensure that the company name is included within the address entered.

Once you have entered the delivery address details and clicked on the “Submit Order” button you will see an order confirmation screen. On this screen you will be able to see the items that you have ordered and the order reference number that will be used to identify your order; you should print this screen for your reference.
By submitting your order you are offering to buy goods and allowing us to use your personal details for purposes of supplying goods (including passing your details onto couriers and other subcontractors).

Each item in the myglobaloptions website details the estimated despatch time, this can vary from 4-28 working days depending on the item selected. Once you have placed your order if you wish to enquire as to when it will be delivered you can contact our Customer Service team using the order enquiry option in “Contact Us”.

You should inspect the goods when you receive them for defects or damage. If they are damaged or defective you must tell us as soon as possible by going to the Contact Us section and selecting “Order Enquiry” from the drop down list. In the message box please detail the full reason for the return including your order number. You will also be prompted to check that the email address and contact telephone number is correct. We will then advise the best course of action.

What happens if a defect in the goods appears later? You must notify us of manufacturing defects as soon as you notice them by going to the Contact Us section and selecting “Order Enquiry” from the drop down list. In the message box please detail the full product defect including your order number. We will then advise the best course of action.

We do not accept responsibility for manufacturing defects after the expiry of the manufacturer's warranty.

www.myglobaloptions.com is a members only site. It is only open to employees who have been enrolled into the myglobaloptions programme by their employers.

If you discover you have made a mistake with your order please e-mail us using the Contact Us section under the “Order Enquiry” heading immediately.

Prices are checked regularly. However, if we find the price have changed when we receive your order we will contact you and ask if you wish to proceed.

The Blackhawk Network (UK) Limited operates www.myglobaloptions.com. Hawk Incentives is an associate member of the WPP Group , the world's largest communications company.

Our registered office is Westside, London Road, HEMEL HEMPSTEAD, HP3 9TD.

If you have any complaints about our web site or any goods or services you purchase from us then please email us using the contact us section and select the relevant heading. For further information about Hawk Incentives, please visit our website at https://www.hawkincentives.com/.

Help!

If you are stuck with something, we will do our best to help out here.

Using this website

The most common cause of things not working is your software. We aim to allow as many people as possible to view all our great content. However, to bring the majority the best service, we sometimes need to draw a line. The line in this instance is between old and new web-browsers. To get the most out of myglobaloptions.com, you will need to be using Chrome, or IE 9 or above.

If you have earlier versions of these web browsers you can update them by visiting the relevant links:
For Chrome click here
For Internet Explorer click here

Problems logging-in

Please read the notes below to help you log in if you experience problems.

Please check if the letter O and the number 0 are mixed up. This is the most common mistake made when entering usernames and passwords.

Please enter your username and password exactly as they have been listed on your notification. (Where relevant).

Removing items from your basket

To remove an item from your basket tick the box next to the items that you wish to remove and then click on the “Remove Selected” button. The selected items will then be removed from your basket.

To change the quantity of a particular item, change the quantity and then click the “update” button.

You can then proceed to the checkout.

Miscellaneous errors

If any errors appear on the screen please try pressing the Refresh or Reload button on your browser. If problems persist then please e-mail our Customer Service Team on via the Contact Us section under the “Technical Help” heading. Please include as much detail as possible.

Please note that your order is not actually placed on our main systems until you press the confirm order button on the order form. Once you have pressed the confirm order button you can only change the details on your order by emailing our Customer Service Team via the Contact Us section.

Repeat order gives you the option to automatically place the same order whenever your account is credited.

Why do I not have the Repeat Order Option?

This option is not available to all clients, if this is something that you would like to have access to, please contact us using the “Contact Us” section of the website and select “Account Enquiry” and someone will respond to your enquiry shortly.

How Do I Set up a Repeat Order?

To setup a repeat order, add the required items to your basket and go to the Checkout. At the Checkout, tick the “Repeat Order” box if you would like the same items ordered whenever your account is credited. Tick the “I agree to the Terms & Conditions” box as well and complete the checkout procedure as you normally would. Once your order is processed, you will receive an email confirming that the repeat order has been setup for you. When your account is credited again, and if the amount is sufficient to cover the value of your repeat order items, an order will be placed automatically. You will receive an email confirming that the order has been placed. If any of the items in your repeat order become unavailable, when your account is credited you will receive an email warning that some of the items in your repeat order are not available. The order will not be placed, and if you would like to select other items for your repeat order, you can place a new repeat order, which will overwrite the previous one.

What Happens If The Credit Value Does Not Cover The Repeat Order Value?

If, once your account has been credited, the value does not cover the value of your repeat order, the order will not be placed and you will receive an email notification of this. Please note that the value used to process your repeat orders is based on the total value in your account, and not on the value credited each month. If you have a residual balance in your account any credits to your account will be added to this and it is this total balance that is used to calculate whether you have sufficient funds available to process your order.

Where Can I View / Delete My Repeat Orders?

To view or delete a repeat order, go to the “My Profile” section, where you will find details of your repeat order. If you want to delete this repeat order, click on “Delete Repeat Order”. If you want to amend the repeat order, please place a new order as per the “How Do I Set up a Repeat Order” instructions and this will overwrite the existing repeat order. You cannot have more than one repeat order set up at any one time.

Repeat Order Has Been Placed, But I Have Changed My Mind; What Can I Do?

If you have received an email confirmation that a repeat order has been placed for you, but you have changed your mind about the items in your order, you might be able to cancel it yourself: logon to your account immediately, go to the “My Orders” section, and if there is an option there for you to cancel the order you can then cancel it. However, if there is no option available to cancel the order, this means that the order has already been processed, and you will need to contact Customer Services who will advise you on how the order can be cancelled. To contact Customer Services, go to the “Contact Us” section and complete the form, selecting the “Order Enquiry” in the “Request” drop down menu and then select the relevant Order ID from the next drop down option. Please make sure that you have included all the relevant information in your email, such as full name, delivery address, items ordered, etc – this will help with processing your enquiry.

A gift card is the modern alternative to a paper voucher. It is a plastic card that has the value you order loaded on to it. You can use cards for full or part payment in stores and any residual balance will remain on the card to be spent another time.

We aim to despatch all gift card orders to all mainland addresses within 4 working days from the time the order is processed. Deliveries to The Scottish Highlands and Islands, Channel Islands, Isle of Man and Northern Ireland may take up to an additional 2 days. Please make claims for non-deliveries within 7 working days of placing your order.

A top up is additional funds that you load to a gift card that you have already purchased from us. When ordering a top up you will be prompted to select the card number you wish to top up. Please ensure that the card you select is still live and has sufficient space on it for the additional value as each card will have a maximum amount that it can hold (see top up product description for more details). If you place an order for more than your card has space for, or for a card that is no longer active then your top up will be flagged to us and you will be contacted by a Customer Service Advisor.

Tops ups are processed in line with each retailers' timescales. These vary but can take up to 48 working hours. Please check the balance on the card before you spend in store. See top up product descriptions for more details.

This will vary for each card type, but the card balance can be checked in store. Please see the specific instructions in the descriptions for your card type.
Asda – online at http://asdabusinessrewards.com/balance-checker or call customer service on 0800 952 0101
Boots – You can contact us via email at admin@buyvouchers.net or call our helpline 0844 800 9507
M&S – online at https://www.marksandspencer.com/gp/csvc or call 0845 604 5604
New Look – online at www.newlook.com or by phoning Customer Services on 0500 454 094
Sainsburys – online at www.sainsburys.co.uk or call 0800 636262 and Select option 4 followed by option 2

You can only top up cards that you have purchased previously from us. This prevents you from accidentally entering an invalid card number when you order or topping up someone else’s card! Not all card types may allow top ups. See the description of each card for more details.

Different card types have different expiry terms. Please see the description of your card for more details.

Please make claims for non-deliveries within 7 working days of placing your order.

Different card types have different terms. Please see the description of your card for more details.

This will vary for each card type. Please see the specific instructions in the descriptions for your card type.

Yes, you can order multiple cards with varying values if required. You can only top up cards that you have purchased previously from us, and need to select the correct card number from the drop down list at point of order.

This will vary for each card type. Please see the specific instructions in the descriptions for your card type.

When using Your Reward Platform to top-up your card, you can pay using a credit or debit card.

When using Your Reward Platform you can see all your top-ups using the ‘My Orders’ tab.

It may not have been activated or the funds may not have been applied to the card. Visit the Customer Service Desk.

You can buy a card for someone else, but they will not be able to top up the card themselves as the card will be logged against the purchasers account.

An eGift Card it's an electronic gift card! It arrives via e-mail to the e-mail address you specify during checkout. Your gift recipient can then use his/her e-Gift Card to buy anything available online or in store for that specific brand.

Every electronic gift card has the letter "e" in-front of the word Gift Card. If the item name consists of the word "eGift Card" then the item will be delivered electronically via e-mail.